Small Businesses in growth mode, especially those in the hospitality and foodservice space, must have operational systems and processes firmly in place across departments and at location level to be able to sustain any meaningful growth.
The Owners and CEOs of these businesses necessarily view the marketplace broadly - from 30,000 feet - seeking out new locations, trends and pursuing their Vision.
Every CEO needs a trusted right hand - a COO - to take that Vision, interpret it and implement it at Sea Level, across departments and at location level. But not every Small Business has a full time COO in the budget - or a need for Full Time employment. That's where North Star can help.
Meet Kevin Welch, North Star Founder and CEO
Kevin Welch has spent his entire career in the service industry and has over 27 years' experience in various leadership roles, from front-line service roles to the C-Suite. He has a depth of experience in Multi-unit Management, Franchising, Finance, Training and Marketing. He has worked with multi-billion-dollar global corporations as well as independent regional chains and profoundly understands their similarities and differences.
He believes that alignment and intentional communication is at the heart of all successful enterprises and that an organization will only thrive and truly succeed if it has a strong, inclusive culture where all stakeholders are speaking the same language and headed toward the same North Star.